Tag Archives for " customer service "

Success is About Creating Value – How to Bring Value to Your Business

Guest post submitted by Daniela Baker As a small business owner – or even someone who works for a small business owner – your business and personal success is all about creating value. The more value you can offer customers, the more they’ll patronize your business, and the more you’ll create a regular customer base […]

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Customer Service Tips (facebook fans weigh in)

I recently asked our Facebook fans to weigh in on the topic of customer service: “I like fast replies and concise answers with a personal touch, but I’m not high maintenance or anything…” – Bethany Buckles Learn “I love the personal attention you get from small business owners. I know within one minute of talking […]

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March 29, 2011

News Clip: Good customer service and the kindness of strangers! (Two stories)

Not long ago I blogged about the number of people I’ve emailed lately who do not reply. Leah, from Peacock Pottery, left a comment on that post acknowledging my frustration. A few days later she sent me a facebook note, excited to tell me: “Good customer service does still exist!” Story Number One: Leah wrote […]

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